eCommerce needs no introduction. It’s spreading at a rapid pace far and wide on every continent through every industry and retail sector — B2C and B2B.
Room to Grow
It’s putting traditional brick-and-mortar retailers out of business left, right, and center and still has plenty of room to grow.
There is potential for tremendous expansion ahead. eCommerce sales worldwide amounted to 2.3 trillion dollars in 2017 and revenues are projected to more than double to nearly 5 trillion dollars in 2021 (Statista). Amazon has been around for almost 25 years and like an insatiable black hole, continues to devour every retail sector there is.
As eCommerce UX has evolved, certain UX/UI patterns have been established along with other eCommerce UX design best practices. eCommerce trends for 2018 see some fundamentals improving (search and discovery, shipping speeds, mobile UX) while advancing and refining the traditional eCommerce model with innovative layers of tech (AR/VR, artificial intelligence, shop-the-look, etc.).
One of the big trends is personalized, relevant, and seamless eCommerce UX. Given technology’s constant influence on consumer behavior — and people’s reliance on mobile devices — companies must create experiences for today’s shoppers that are based on individual, contextual intent. Seamlessly integrating the “magic hand” of AI and machine learning into the shopping experience will certainly help this trend evolve further and improve the user experience.
Other emerging hot trends in the industry — high-quality photography, AR, GIF animations, quick-start seamless videos, and 360-degree views all help sell products faster.
Cynthia Savard Saucier, director of design at Shopify, suggests that one way to add more high-quality content to an eCommerce experience would be to add a 360° pannable image of a model wearing a product. Experimenting with 360° product views brought golfsmith.com an increase in conversion rates that were at minimum 10%, and for some products up to 40%.
For example, aiming to help customers know their body measurements before buying clothes online, a leading Japanese fashion eCommerce site Zozotown has kicked the game up a notch by recently introducing a smart bodysuit called Zozosuit.